Refund Policy

Last updated: 19 August 2026

The honest version first

These are digital files that you download the moment you pay. Once a workbook full of live formulas is on your computer it cannot be handed back. That is why the law treats digital goods differently from physical ones — and why we would rather tell you plainly what we do refund than hide behind the rule.

The legal position

Under EU consumer law you normally have 14 days to withdraw from a distance purchase. For digital content delivered immediately, that right ends once delivery begins with your express consent and acknowledgement. At checkout you tick a box confirming that these are digital files delivered immediately; ticking it is what starts the download and gives up the withdrawal right.

If you would rather not give it up, do not tick the box and do not complete the order. Write to us instead, and we will answer your questions first.

Wherever you live, this policy is offered on top of your rights under local law, never instead of them.

What we refund anyway

A rule that never bends is a rule that punishes honest buyers for our mistakes. We refund in full, without argument, when:

• the file is corrupted, will not open, or the workbook is broken;
• you received a different product from the one you bought;
• you were charged twice for the same order;
• the product page described something the file demonstrably does not do.

In the first three cases we can usually fix it faster than a refund would clear — a working file, resent, the same day. Ask for whichever you prefer.

What we do not refund

• Buying the wrong model by mistake when the right one exists — write to us and we swap it instead, at no cost.
• Changing your mind after downloading a file that works as described.
• Not having Microsoft Excel. Every product page states which software the file needs; please check before you buy.
• Disagreeing with a benchmark or an assumption. Every default is editable, and the guide says where each number came from.

How to ask

Write to support@proformaworks.com from the address you used for the order and tell us what went wrong. An order number helps but is not required. We reply within one business day.

Approved refunds go back to the original payment method through Stripe. Your bank usually shows the money within 5 to 10 business days, and that part is out of our hands.

Chargebacks

If something is wrong, one email to us is faster than a chargeback and costs you nothing. Please try that first — we have never refused a legitimate refund.